Last updated: 17 September 2026
Treadsetters Tyres Ltd ("Treadsetters", "we", "us" or "our") is a tyre sales and retreading company operating in Kenya, with offices in Nairobi (Ruaraka and Mombasa Road) and Mombasa. This Privacy Policy explains how we collect, use, disclose and protect your personal data when you visit our website, place an order, or otherwise interact with us, in accordance with the Kenya Data Protection Act, 2019 and its Regulations.
1. Information We Collect
We may collect the following categories of personal data:
- Identity & contact information: name, phone number, email address, physical/delivery address, company name (for fleet/corporate accounts).
- Order & transaction information: products purchased, vehicle details (e.g. tyre size, fleet registration), order history, invoices and payment confirmations.
- Payment information: we do not store full card or M-Pesa PIN details. Payments are processed through secure third-party payment processors (e.g. M-Pesa, card gateways) who handle this data under their own security standards.
- Technical information: IP address, browser type, device information, and cookies collected when you browse our website.
- Communications: messages sent to us via WhatsApp, email, phone, or our contact forms.
2. How We Use Your Information
- To process and fulfil orders, including delivery, invoicing and after-sales/warranty support.
- To manage retreading and fleet service contracts, including Tyre Optimization Process and Solutions (TTOPS) records.
- To communicate with you about your order, quotes, or enquiries, including via WhatsApp and email.
- To improve our website, products and services.
- To comply with legal, tax (KRA) and regulatory obligations in Kenya.
- To send you marketing communications, only where you have opted in, and you may withdraw consent at any time.
3. Legal Basis for Processing
We process your personal data on the basis of: performance of a contract (fulfilling your order), your consent (marketing communications), compliance with a legal obligation (tax and regulatory records), and our legitimate business interests (fraud prevention, service improvement).
4. Sharing of Information
We do not sell your personal data. We may share your information with:
- Delivery and logistics partners, to fulfil orders across Nairobi, Mombasa and other regions we serve.
- Payment processors (e.g. Safaricom M-Pesa, card payment gateways).
- Our business partners and suppliers (e.g. Goodyear), only where necessary for warranty claims or product-specific support.
- Government or regulatory authorities, where required by Kenyan law.
5. Data Retention
We retain personal data for as long as necessary to fulfil the purposes described in this policy, including any legal, accounting or reporting requirements under Kenyan law (e.g. KRA record-keeping requirements).
6. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or alteration. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
7. Your Rights
Under the Kenya Data Protection Act, 2019, you have the right to:
- Be informed of the use to which your personal data is to be put;
- Access your personal data held by us;
- Request correction of inaccurate or outdated personal data;
- Request deletion of your personal data, subject to legal retention requirements;
- Object to or restrict processing of your personal data;
- Withdraw consent at any time, where processing is based on consent;
- Lodge a complaint with the Office of the Data Protection Commissioner (ODPC), Kenya.
To exercise any of these rights, contact us using the details below.
8. Cookies
Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse site traffic. You can control or disable cookies through your browser settings.
9. Children's Privacy
Our products and services are intended for businesses and individuals of legal age. We do not knowingly collect personal data from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last updated" date.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your personal data, please contact us:
- Treadsetters Tyres Ltd – Nairobi HQ, Off Baba Dogo Road, Ruaraka, P.O. Box 45242 – 00100, Nairobi, Kenya
- Email: info@treadsetters.com
- Phone: +254 799 247 365 / +254 722 247 365
- WhatsApp: +254 722 247 365